Managed IT Services for Healthcare
IT Specialists in the Healthcare industry
All in One solution
10 years experience
We have been helping doctors and other medical practices since 2012.
Why Managed IT Services for Healthcare ?
Some of our first clients were healthcare professionals and over the years we have mastered the support and solutions implementation for this industry. We know that choosing a niche market will always give us the advantage over our competitors.
All in One Solution
We provide an all in one practice solution.
Over the years we have tailor-made a solution for healthcare professionals that gives them peace of mind over IT Support, Security, Data Backups and also complying to HPCSA and POPIA regulations.
Common IT Healthcare Cases
Employees who view, share or steal patient information is a common POPIA violation.
Theft of patient health information through a data breach, malware attack, ransomware or data theft of any kind that contain private patient information. In 2017, over 2.6 million individuals were potentially impacted by data breaches involving healthcare providers, according to the Office for Civil Rights (OCR), an organization in the U.S. Department of Health & Human Services; therefore, safeguards should be put into place such as staff training, data encryption, and record archiving.
Receptionist receives an email that seems its coming from the IT Company. The email urgently asks the receptionist just to confirm her username and password using a link. The result: Her account is hacked and all patient information is compromised.
The healthcare professional fixes common IT issues themselves or they ask the local computer repair shop to handle” IT issues, however none of these people are informed, trained or experienced enough to understand the cyber security needs and compliance regulations that the Healthcare industry should comply to. In most events, we come across an IT environment that was setup by a local computer repair shop or by someone with “some” computer knowledge and then there is a complete lack of security and compliance solutions.
Managed IT Services Offering
All in one service offering
Ensuring regulatory-compliant archiving of email communication and encryption reports. Cyber insurance companies requires practices to meet these compliance standards to be eligible for coverage.
Secure your practice today
Contact one of our sales representative's to find out more about Managed IT Services For Healthcare.
Frequently Asked Questions
Would 'informal' communication with patients on email (e.g. patients sending emails about something that happened) also need to be subject to a level of password protection or encryption?
Where an email being sent contains any ‘special personal information’ it must be encrypted.
Online/ Video consultations: If doing online consultations on Zoom/Teams would this be acceptable? And how does this pertain to security of online consultations?
In order to record a consultation, the GP must obtain consent from the patient. The purpose of recording must also be understood and explained. The recording of the consultation should also be secured by storing the recording securely on the solution platform that can be encrypted.
If one keeps patient files/notes on a laptop, desktop or mobile device. do these devices need to be password protected / encrypted?
When files are shared which include personal information or special personal information, these files should be encrypted or protected.
Should you report data breach to the regulator?
In the event of a security or information breach where personal information has been compromised, the Information Regulator as well as any parties whose personal information has been accessed or acquired by an unauthorised party, should be notified.
Should you also report it to the regulator if you have a stolen cell phone with client cellphone numbers on it?
n the event of a security or information breach where personal information has been compromised, the Information Regulator as well as any parties whose personal information has been accessed or acquired by an unauthorised party, should be notified.
How Do You Secure Your Clients Telephone Numbers On Your Cell Phone? If It Is Stolen?
You should ensure that you have the necessary security measures in place on your device e.g. secure passwords; up to date antivirus software etc. In addition, the necessary technologies should be in place on a mobile device to ensure that if the item is stolen that all/any information can be wiped clean and thus removing all access to the perpetrator.